I would have to agree with 4drgt, I would Freak out!!!, And yes the tow company does NOT care at all, there contracted by the city and there are not responsible ANY damage at all, it all falls on the city...then the city says it the towing company's fault, round and round it goes, but In her case I guess if she could afford that car she can afford one heck of a lawyer, me on the other hand would prolly be screwed