1. When ordering , price of item was at $18.10 and "in-stock"
2. Was not notified of the catalog error or "no-stock" excuses. (Nor email, nor phone)
3. Price continues to stay @ 18.10 and "in-stock" even though I've complained, mentioned it online and over the phone many times and all have told me it'd be fix very soon. (this was many days ago).
4. Customer service was no help to me, would listen to my story then ask me if i wanted to reorder when I would constantly tell them I wanted a Rain check or for my order status to remain open.
5. Online Agent's and a few phone reps told me that there Policy wouldn't allow for a raincheck, then I would ask them to find me the policy on their Policy online and they would exit out of their conversation boxes with me or randomly ask "so is there anything you wanna order?" or other such phrases im sure I could make a list.
6. I read threw all of their policies, nowhere was it ever mentioned that an order would be refunded if an item was out-of-stock.
7. The company should honor the prices at which they are advertising at and realise that it's their mistake and that it should be taken care of (obviously even though they've received many complaints still haven't fixed it).
So its a fight im putting up with, im sure some will disagree and some will agree but im not going to give up. I had a represenative leave a note for a Supervisor/manager to take a look at after I made all my points to her over the phone. I will be calling back monday hoping to talk to someone with a higher level up in the buisness.
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Inferno Package/CAI/180tstat/3" DP/AL 104 XP's/3.8 MPS/Tuned