Originally posted by HercMan:
They moved the thread to a less visible one. Way to go.
I see what you are saying but they moved it to the correct section, just like any mod here would have done.
But I 100% agree with Zoomer in both of his posts. If anything it makes me want to deal with them even more.
He could just hire a high-school student to answer questions but like he said, their are only a few ppl in his company that would actually know the answer to your question and I'm sure Zoomer isn't going to want to pay them $20+/hr to answer emails all day. If they spent all their time answering emails then ppl would be upset over them not having the time to tune cars or install parts. So many people can only do so many things in so many hours.
I do see what your saying Herc, about the short and sweet "we have received your email" but would you really acknowledge it knowing that its just an automatically generated message? Perhaps he could hire someone who is atleast somewhat mechanically inclined to answer the easier questions that you wouldn't have to be a 3800 specialist to answer. Then set aside some time to reply back to the questions that would require Matt or Tim to answer. <-- I think this is more along the lines of feedback that he is talking about. BUT this is his business and he has so far been very succesful so I would have to say he atleast knows a thing or two on running it.
As for him telling it like it is, would you really want him to say what you want to hear but not see any action to back it up?
And to think that the guy who spends $5 should receive the same service as the guy who spends $5000 just isn't right. Think of it as your money. If you had $5 in your left hand that wants an email back right away and $5000 in your right hand that wants you to install his turbo, what would you pick? Yes you could argue that he could just send an email and then go do the install but their are HUNDREDS of emails a day.
I respect his honesty and lack of sugar-coating.