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#16 - 12/11/07 01:23 AM

Re: Bye Bye PT

Acefighter Offline

Member

Registered: 04/03/07
Posts: 3307
Loc: Texas

Quote:

Originally posted by zXLankyXz:
I never got mine to work after hours of troubleshooting and PFYC and DHP were absolutely worthless for support. I returned mine a month after I got it.

I've ordered a couple other things from PFYC, and had to deal with their "customer service," and wasn't at all pleased (or helped). Frankly, all of my ordering will be done with ZZP.

_________________________
Si vis pacem para bellum
Speed Kills. Buy a Civic - Save Lives!

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#17 - 12/11/07 09:47 AM

Re: Bye Bye PT

zXLankyXz Offline

Member

Registered: 05/02/07
Posts: 131
Loc: New Berlin, WI

Their customer service is absolutely terrible. After I returned my powertuner to them it took them MONTHS to process my refund and the whole time I was fightint with the guy to do it.

_________________________
2002 GTP
Mods: Wizair CAI, MPS w/ 3.4" pulley, Overkill PCM, TOG 3" DP w/ cat, TOG Headers, Autolite 104's, PRJ plug wires, 180 t-stat, 2.5" ZZP Aluminum Exhaust
Audio: Infinity Kappa Perfect Speakers - fronts and rear, Kenwood KDC-X995 CD Receiver

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#18 - 12/11/07 10:09 AM

Re: Bye Bye PT

Arcxnus Offline

Member

Registered: 04/05/05
Posts: 1921
Loc: Texas

It's not PFYC's area for technical support on another company's product.

And it makes it worse that the guy that coded the PT almost never updates it, released it with major bugs (some of them fry the PCM), and refuses to let anyone else help him with it, even if their ideas and suggestions are legit and they let him take all the credit. Come on. Important windows pop up behind everything else, sometimes it refuses to read the PCM you JUST tuned, random crashing, etc, and DHP DOES have terrible service. Which goes back to the guy that coded it. If he doesn't have the time, he should let someone else help, but he absolutely refuses.

I\'ve always had great service with PFYC.

_________________________

Quote:

Originally posted by HercMan:
Sounds like corrosion has had it's way with your nuts.

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#19 - 12/11/07 12:45 PM

Re: Bye Bye PT

Acefighter Offline

Member

Registered: 04/03/07
Posts: 3307
Loc: Texas

Quote:

Originally posted by zXLankyXz:
Their customer service is absolutely terrible. After I returned my powertuner to them it took them MONTHS to process my refund and the whole time I was fightint with the guy to do it.

Same thing happened to me. The kept claiming that the refund (which, I might add, was only about $30, so it's not like they were losing much) had been done on their end, and that it should have hit my credit card by now. Didn't hit for 3-4 months.

_________________________
Si vis pacem para bellum
Speed Kills. Buy a Civic - Save Lives!

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