supply an demand guys. the cars are getting older, people are needing more replacement parts. hes gotta make a living too. But i do understand, palsut, that sucks man

Hello Ed,

I'm deaf so my english might be bad.

My name is Patrick Sutton. It is nice meet you. Everyone keep saying you are
nice guy that will fix the problem. Somehow your employee didn't help me
after I thought it was you. I have no idea you have few people working for
you. I don't want to create the problem with you. There is link about what
happened to my story about dent but never mind about that dent problem
(below). I'm here for tell you that your ebay got wrong year "2001" that I
actually found vin # under rear bumper. It was belong to 2000 car. I own 2
cars. I have 2001 & 2003 Galaxy silver. I just want buy 2001 rear bumper but
I have no idea it is belong to 2000 silvermist color. I email them about
wrong color but they don't help me too. I hope you can fix the problem and
refund my money back because I didn't know it was belong to 2000 and the
color belong silvermist than I'm seeking for galaxy silver.

Thank you.

http://www.gpona.com/forums/viewtopic.php?t=4939

His response

Sorry there is a problem with the cover and the fact one of my workers didnt
resolve the problem for you. I was out due to a death in the family. That
is also the reason for the late reply on my part.

I went over this with my guys. We always try to list things as accurately
as possible, but we list so many items, I cant possibly read over all the
auctions, I have to trust they are correct and doing their job properly.
Selling used parts online is very tough, but I dont think anyone out there
has better feedback than us, we work hard at it.

It appears in this case he missed the very small indent in the cover which I
understand isnt the biggest problem. He labled the car a 01 when in fact it
was a 00' That is obvious to most people as 97-00 is silvermist and 01-03
is galaxy silver. I dont have an answer as to how or why, but he has been
repremanded and given a written warning. We strive for perfection, but
nobody is perfect. Most of the people that work here know the color
differences, so I am shocked this slipped through the cracks. We do state
in all auctions that the items will need painted to match your car, but I do
understand you were wanting one ready to bolt on and the auction was flat
out wrong on the model year. most covers arent in bolt on condition when
used, just because of small scratches or dings from daily use. Either way,
I understand what you were expecting and why and I apologize we didnt
deliver to your expectations.


From here, I can
- issue a partial refund or even more in parts credit and you keep the cover
to save having to send the item back, you can have the cover painted
-issue a full refund once the cover is sent back to us
-you send back the cover and we send a galaxy silver cover once we get
another in. will have to be patient, but I will try and get one quickly

Let me know what you prefer or if you have another resolution. I will do
what I can for you.

Next time, if there is ever an issue, a call or email to me would be the
best bet. Hope to hear from you soon.

Ed Morad

FYI, I have 7 people working here, I dont see any parts ever unless someone
has a question on something. I also dont pick or pack or ship anything.
not even here on a set schedule. I manage the company and my other
ventures, but dont have a hand in everything here. It is set up to run
without me for the most part, as you can see, I am still needed though.

now you see why we love ed

Yeah but I don't like his people who turn me down

I'm going return it back to him because of wrong color and of course dent too.

I found great deal on oem BRAND NEW rear bumper gm part much better than GM direct part website.

ED's price $259.99
this price $245.90 but of course it is not paint bumper.

This seller still have two new gt/gtp rear bumpers left that just add on this list. It might perfect for you if you have broken/damage rear bumper

http://cgi.ebay.com/ebaymotors/Parts-Acc...p3286.m20.l1116

id just keep the bumper from ed and have a GOOD body shop do the body filler work and then just have them paint it!!

Yeah but I already went two different body shops in my location area this morning. All I got "No". 4 body shops turn me down so I don't want waste my time to driving around to see more other body shop before my night shift start soon. Now I get email from ED on afternoon so I just return it back. Now, I found brand new bumper so I don't have deal with dent like used bumper.

call them so u dont drive around....

Hardest part if I call them on relay service. Sometimes they will always hang up if relay explain what is service about like relay is hearing person and I'm deaf who is typing on computer. They always think it is junk phone call and hang up as always.

If you are deaf so you will understand how hard to trying to speak with hearing phone so that's why I'm driving around to see body shops.

It is too late. The used bumper is ready hit delivery tomorrow and new bumper will be on way soon.

i understand the complications...i just thought maybe one of your parents would call them for you...im sorry if i offended you in anyway.

Don't be sorry. You didn't know about that.

I'm 25 years old. I will have to deal my own life without my parent so I can't ask them for help my problem. Email is best way like Ed and I already solved.

Just reading the support that he has given you from ordering from his company makes me really wanna order from him. He doesn't just seem to be a nice guy to me anymore i know he is.

Are you also calculating the $150+ you will have to spend on painting that bumper?

As stated, Ed is an OK guy. His employees are worthless. I think his email drives that home, though I wish he'd clean house because they're costing him business and customers.

I'd also like to know what is with the price hikes. Just a year a half ago I got bumpers covers for $150 each shipped. If you're pricing like new with used parts, you've got issues.

Yes, I know I will have to pay little bit more for paint which I'm okay with that as long they are brand new

I understand what you mean Rook. Other forum say he has been very busy guy. They told me he has over 4,000 emails day. That's why he need his people who sometimes is not helpful for me.

I bet he has high school kids working for him at low wages.