- Problem Abstract: BAD TRANSMISSION--PLEASE READ!!
- Reported By: David Tillman (David.Tillman@hboc.com)
- Year: 1997
- Model: GT
- Mileage: 52k
- Applicable Options:
- Solution: Overhaul. The torque converter rebuilt, a new clutch, and other hard and soft parts of the transmission replaced.
- Cost: $1,786.10
- Other: I am absolutly furious. I had to spend $1,786.10 to have my transmission overhauled, the torque converter rebuilt, a new clutch, and other hard and soft parts of the transmission replaced. The car only has 52K miles on it. The problem started when I was on the freeway and the car would not shift into 4 gear or overdrive. My guess is that as more GP's approach this mileage you will see more transmission problems. I am concurrently writing General Motors executives (CEO, VP North American Operations) to seek reimbursement for the transmission repairs that were done on the car. I am also writing Consumer Reports, the Better Business Bureau, and about 4 consumer agencies and government agencies. I should not have to pay for a major repair so soon after the warranty has expired. This reflects poorly on Pontiac to have made a vehicle that needs such an expensive and major repair with only 52 thousand miles on it. I have seen several TSB related to the transmissions. I think GM is aware of the problem but is not annoucning it yet. The 800 number is a joke. They couldn't even tell me the name of the factory zone rep. over Georgia or the southeast. When I took my car to the dealership were I purchased the car they said that the entire transmission needed to be replaced for a cost of $2,700.00. Naturally, a car with 52 thousand miles on it should not be having a complete transmission replaced, so I began to press for a more detailed explanation of the problem. It was then suggested that I take the car elsewhere if I did not want the transmission replaced. It was finally admitted to me that the dealership does not have a technician that is competent in repairing a transmission. I took it to an AAMCO and they were able to fix it for 1K less. I cannot begin to tell you how very disappointed I am in the Grand Prix. If anyone would like a copy of the letters I have sent please e-mial me. If anyone else has had this trouble please e-mail me as well. Pontiac claims "Pontiac Cares", well lets see if they mean that after they don't have to (ie. when the warranty has expired). I will post an update after I hear back from GM whatever the result may be.
- Date Entered: 9/11/1998 at 12:16:06 CST